Terms of Service
1. About these Terms
These Terms of Service apply to purchases made through kelmarixo.com and to the use of the Kelmarixo online store.
Kelmarixo is a trading name used by:
GIMME GLO UG (haftungsbeschränkt)
Hildegard-Ferber-Straße 4
35578 Wetzlar
Germany
Commercial Register: Amtsgericht Wetzlar, HRB 9700
Email: info@kelmarixo.com
Phone: +49 159 07976262
By placing an order, you agree to these Terms. Mandatory consumer rights that apply under German or other applicable consumer law remain unaffected.
2. Products
Kelmarixo offers food supplements, including products in powder and gummy form.
We aim to present product information accurately. Product images may be illustrative, and packaging may change without affecting the product itself. The information shown on the product page, packaging and label should be read before use.
Food supplements are not intended to replace a balanced and varied diet and a healthy lifestyle. Customers must follow the recommended daily intake, warnings, storage instructions and other information supplied with each product.
Nothing on this website is intended to diagnose, treat, cure or prevent a disease. Any nutrition or health claims used on the website are intended to comply with applicable EU and German rules.
3. Product Information Before Purchase
Where required for food and food supplements sold online, mandatory product information is made available before the purchase is completed. This may include, depending on the product, the name of the food, ingredients, allergens, quantity, recommended daily intake, warnings, storage information, nutrition information and details of the responsible food business operator.
Customers should review the complete product information before placing an order.
4. Orders and Contract Formation
Products displayed on the website are an invitation to place an order and are not, by themselves, a binding offer.
You submit an order by completing the checkout process. After the order is received, an order confirmation may be sent electronically.
A purchase contract is formed when the order is accepted. We may refuse or cancel an order where there is a clear pricing or product-information error, suspected misuse or fraud, a product is unavailable, payment cannot be completed, or another lawful reason prevents fulfilment.
If an order is cancelled after payment has been taken, the corresponding amount will be refunded.
5. Prices and Payment
The price displayed at checkout is the price applicable to the order at the time it is placed.
Available payment methods are shown during checkout. Payments may be processed by third-party payment providers. Their own terms and privacy rules may also apply.
Any delivery charges or other costs that apply to an order are shown before the order is submitted.
6. Delivery
Available delivery destinations, delivery methods, prices and estimated delivery times are shown at checkout.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control.
Customers are responsible for providing a complete and correct delivery address. If an address is incomplete or incorrect, delivery may be delayed or may not be possible.
For more information, please see our Shipping Policy.
7. Right of Withdrawal
Consumers may have a statutory right to withdraw from a distance contract within 14 days, subject to the conditions and exceptions provided by law.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer who is not the carrier, receives the goods.
To exercise the right of withdrawal, the customer must send a clear statement of the decision to withdraw to:
GIMME GLO UG (haftungsbeschränkt)
Hildegard-Ferber-Straße 4
35578 Wetzlar
Germany
Email: info@kelmarixo.com
No reason for withdrawal is required.
The right of withdrawal may not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed after delivery. This can be relevant to certain food-supplement products.
Further information is provided in our Returns & Refunds Policy.
8. Returns and Refunds
Where a statutory withdrawal right is exercised, returned goods should be sent back without undue delay and no later than 14 days after the withdrawal notice is given.
Unless otherwise stated for a particular return, the customer bears the direct cost of returning goods when exercising a change-of-mind statutory withdrawal right.
Where required by law, we refund payments received for the returned goods, including the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from a more expensive delivery method selected by the customer are not refundable.
We may withhold the refund until the goods have been received back or the customer provides evidence that the goods have been sent back, whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction unless another method has been expressly agreed.
9. Defective, Damaged or Incorrect Goods
Statutory rights relating to defective, damaged, missing or non-conforming goods are separate from the right of withdrawal and remain unaffected.
If an order arrives damaged, incorrect or incomplete, contact info@kelmarixo.com as soon as reasonably possible with the order details and, where useful, photographs showing the issue.
10. Accounts and Website Use
If account features are available, customers are responsible for providing accurate information and keeping login details secure.
The website may not be used for unlawful activity, fraud, interference with the website or its security, or infringement of the rights of Kelmarixo or third parties.
11. Intellectual Property
Unless otherwise stated, the website content created for Kelmarixo, including text, layout, graphics and brand elements, is protected by applicable intellectual-property laws.
Nothing in these Terms transfers intellectual-property rights to a website visitor or customer.
12. Liability
Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for intent, gross negligence, injury to life, body or health, or mandatory product and consumer-protection liability.
For other matters, liability is determined by applicable law.
13. Personal Data
Personal data is processed in accordance with our Privacy Policy.
14. Changes to these Terms
These Terms may be updated when necessary to reflect changes to the store, applicable law or our business processes. The version applicable to an order is the version available when that order is placed.
15. Governing Law
German law applies, subject to mandatory consumer-protection rules that may apply in the customer's country of habitual residence.
16. Contact
Questions about these Terms may be sent to:
Email: info@kelmarixo.com
Phone: +49 159 07976262