Returns & Refunds
1. Statutory Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason, subject to statutory exceptions.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you who is not the carrier, receives the goods.
2. How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, send us a clear statement that you wish to withdraw from the purchase.
You can contact:
GIMME GLO UG (haftungsbeschränkt)
Hildegard-Ferber-Straße 4
35578 Wetzlar
Germany
Email: info@kelmarixo.com
Phone: +49 159 07976262
Sending your withdrawal notice before the 14-day period expires is sufficient to meet the withdrawal deadline.
3. Important Rule for Sealed Food-Supplement Products
The statutory right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
Because Kelmarixo sells food supplements, this exception may apply to products where the relevant protective seal has been opened or removed.
Please check a product before breaking a hygiene or protective seal if you are considering returning it.
This exception does not remove your statutory rights where a product is defective, damaged, incorrect or otherwise non-conforming.
4. Returning Goods After Withdrawal
After notifying us of a withdrawal, return the relevant goods without undue delay and no later than 14 days after sending the withdrawal notice.
Before sending a parcel, contact info@kelmarixo.com for the current return instructions. This helps ensure that the return can be correctly identified and processed.
Do not send returns to an address other than the return address confirmed in the return instructions.
5. Condition of Returned Goods
You may handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any loss in value resulting from handling beyond what is necessary for that purpose.
For sealed food supplements, opening or removing a health or hygiene seal may mean that the statutory withdrawal right no longer applies.
6. Return Shipping Costs
For a normal change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless we have expressly agreed otherwise.
If the goods are defective, damaged, incorrect or otherwise non-conforming, contact us before returning them so that the appropriate remedy and return arrangement can be provided.
7. Refunds
Where a valid withdrawal applies, we will refund the payments that must be reimbursed by law.
This includes the cost of the least expensive standard delivery method offered for the original order. If you chose a more expensive delivery option, the additional delivery cost does not have to be refunded.
Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal. For goods, we may withhold the refund until we have received the returned goods or you provide evidence that you sent them back, whichever occurs first.
Unless another method has been expressly agreed, the refund will normally be made using the same payment method used for the original purchase.
8. Defective, Damaged or Incorrect Products
The rules above for change-of-mind withdrawal do not limit your legal rights where goods are defective, damaged, incorrectly supplied or otherwise fail to conform to the contract.
Contact us at info@kelmarixo.com with your order number and a description of the problem. Photographs may help us review the issue more quickly.
9. Contact
Returns and refund questions:
Email: info@kelmarixo.com
Phone: +49 159 07976262