Shipping Policy
1. Shipping Availability
Kelmarixo ships only to destinations made available during checkout.
Enter your delivery address at checkout to see whether delivery is currently available to your location.
2. Shipping Methods and Costs
Available shipping methods and their prices are displayed at checkout before you place the order.
We do not charge a shipping amount that has not been shown to you before the order is submitted.
3. Estimated Delivery Time
The estimated delivery time for the available shipping option is shown during checkout.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise. Actual delivery can be affected by order volume, weekends, public holidays, carrier operations, weather, customs or other circumstances outside our reasonable control.
4. Order Processing
Orders are prepared for dispatch after the order has been accepted and payment has been successfully completed or authorised, where applicable.
If there is a problem that prevents fulfilment, we will use the contact details supplied with the order to provide an update.
5. Delivery Address
Customers must provide a complete and accurate delivery address.
Please check the address carefully before submitting an order. An incorrect or incomplete address can result in delay, failed delivery or return of the parcel.
6. Tracking
Where tracking is available for the selected shipping method, tracking information may be provided after dispatch.
7. Delayed or Missing Orders
If an order has not arrived within a reasonable time after the estimated delivery period, contact us at info@kelmarixo.com with your order details.
We will review the available shipment information and assist with the next appropriate step.
8. Damaged or Incorrect Deliveries
If a parcel arrives damaged, incomplete or contains an incorrect product, contact info@kelmarixo.com as soon as reasonably possible.
Where useful, include photographs of the parcel, shipping label and affected product.
Your statutory rights in relation to defective, damaged or non-conforming goods remain unaffected.
9. Customs and Import Requirements
Where cross-border delivery is offered, local customs, import or tax rules may apply depending on the destination.
Any charges that apply to the order and are collected by Kelmarixo will be shown where required during checkout. Customers remain responsible for complying with local rules that apply to the import or use of products at the delivery destination.
10. Contact
Shipping questions can be sent to:
Email: info@kelmarixo.com
Phone: +49 159 07976262