Privacy Policy

1. Who Is Responsible for Your Data?

The controller responsible for personal data processed through kelmarixo.com is:

GIMME GLO UG (haftungsbeschränkt)

Trading as Kelmarixo

Hildegard-Ferber-Straße 4

35578 Wetzlar

Germany

Email: info@kelmarixo.com

Phone: +49 159 07976262

Commercial Register: Amtsgericht Wetzlar, HRB 9700

2. What Personal Data We May Process

Depending on how you use the website, we may process information such as:

- name and contact details;

- billing and delivery address;

- email address and telephone number;

- order and transaction information;

- account information, if account features are used;

- communications sent to customer support;

- technical information such as IP address, device type, browser information and security logs;

- cookie and consent information;

- website usage information where permitted by law and, where required, based on consent.

We do not require customers to provide more personal information than is reasonably needed for the relevant purpose.

3. Why We Process Personal Data

Order fulfilment and customer service

We process order, contact, billing and delivery information to process purchases, arrange delivery, provide order updates, manage returns and answer customer questions.

Payments

Payment information may be processed by the payment method or payment provider selected during checkout. Kelmarixo may receive transaction status and related payment information but may not receive complete payment-card details where these are handled directly by the payment provider.

Legal and regulatory obligations

We may process and retain information where required for accounting, tax, consumer-protection, food-law, fraud-prevention or other legal obligations.

Website security and operation

Technical data may be processed where necessary to operate the website, maintain security, prevent misuse and diagnose technical problems.

Marketing

Where required by law, promotional emails or similar marketing communications are sent only with the appropriate consent. You can withdraw marketing consent at any time using the unsubscribe option in the message or by contacting us.

Analytics and non-essential cookies

Analytics, advertising or similar non-essential technologies are used only where permitted by law and, where required, after valid consent.

4. Legal Bases

Depending on the processing activity, we rely on one or more legal bases under the GDPR, including:

- performance of a contract or steps taken before entering into a contract;

- compliance with a legal obligation;

- legitimate interests, where those interests are not overridden by your rights and freedoms;

- consent, where consent is required.

Where processing is based on consent, consent can be withdrawn for the future at any time.

5. Wix and Service Providers

The Kelmarixo store is operated using Wix. Wix and other service providers may process personal data on our behalf or, in some situations, as independent controllers depending on the service involved.

We may use service providers for functions such as:

- website hosting and e-commerce functionality;

- payment processing;

- order fulfilment and delivery;

- email and customer communications;

- technical support and security;

- analytics and consent management where enabled.

We provide service providers only with the information reasonably needed for their role and expect personal data to be handled in accordance with applicable data-protection law.

6. International Data Transfers

Some technology or service providers may process data outside Germany or the European Economic Area.

Where personal data is transferred internationally and the GDPR requires safeguards, we rely on an applicable lawful transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another legally recognised safeguard.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Non-essential technologies, such as certain analytics, personalisation or advertising cookies, are used only after the required consent has been obtained.

Cookie choices can be managed through the consent tool made available on the website where applicable. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

8. How Long We Keep Data

Personal data is kept only for as long as necessary for the purpose for which it was collected, including the time required to fulfil contracts, handle customer questions, establish or defend legal claims, and meet statutory accounting, tax or other retention requirements.

Different categories of data may therefore have different retention periods.

9. Your Data-Protection Rights

Subject to the conditions provided by law, you may have the right to:

- request access to your personal data;

- request correction of inaccurate data;

- request deletion of personal data;

- request restriction of processing;

- object to certain processing;

- receive certain data in a portable format;

- withdraw consent at any time where processing is based on consent;

- lodge a complaint with a competent data-protection supervisory authority.

To exercise a privacy right, contact info@kelmarixo.com.

We may need to verify your identity before responding to a request.

10. Security

We use appropriate organisational and technical measures intended to protect personal data against unauthorised access, loss, alteration or disclosure.

No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information being processed.

11. Children's Data

The store is intended for customers who are legally able to enter into a purchase contract. We do not intentionally collect personal data from children where parental or guardian authorisation would be required.

12. Third-Party Links

The website may contain links to third-party websites. Their privacy practices are controlled by those third parties and are not covered by this Privacy Policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy where the website, our processing activities or applicable legal requirements change. The current version will be made available on the website.